Return Policy

Effective Date: 9/02/2025

1. Overview

At H-Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a return or refund as per the guidelines below.

2. Eligibility for Returns

• Items must be returned within 7-12days of delivery.
• Products must be **unused, undamaged, and in original packaging**.
• A valid **proof of purchase (invoice/receipt)** is required.

3. Non-Returnable Items

• Perishable goods (e.g., food, flowers, beverages).
• Personalized or custom-made products.
• Hygiene-related products (e.g., cosmetics, undergarments).
• Gift cards or downloadable software products.

4. Return Process

1. Contact our **customer support** at Hiteshsaini5225@gmail.com to initiate a return.
2. Securely package the item and include the **original receipt/invoice**.
3. Ship the product to the **return address provided by customer support**.
4. Once received, we will inspect the item and process the refund or exchange.

5. Refund Policy

• Refunds will be issued to the **original payment method** within 7-12 business days.
• Shipping fees are **non-refundable**, unless the return is due to an error on our part.
• Partial refunds may be granted for **items that show signs of use or damage**.

6. Exchanges

If you receive a **defective or damaged product**, you may request an exchange for the **same item**.

7. Changes to This Policy

We reserve the right to **update this policy at any time**. Continued use of our services after changes indicates acceptance of the revised policy.

8. Contact Information

If you have any questions about our Return Policy, please contact us:

• Email: Hiteshsaini5225@gmail.com
• Phone: +91 8218606623
• Address: Villge+Post- Chandseena, Khatauli, Muzaffarnagar 251201